Help Desk Operator – TASkeno Operations Centre (Casual)

TASkeno is on the lookout for a casual Help Desk Operator to join our Operations Centre team. This is a great opportunity to be part of a small, supportive group that plays a vital role in keeping TASkeno venues running smoothly across the state.

If you enjoy a role helping people, thrive in a fast‑paced environment, and take pride in delivering great customer service over the phone, this could be the perfect fit for you.

What will you be doing?

As part of our friendly Operations Centre team, you’ll be the first point of contact for TASkeno venues, providing timely, accurate, and professional support. Your role will include:

• Delivering exceptional phone‑based customer service in a help desk environment
• Assisting venues with Keno‑related enquiries and operational issues
• Troubleshooting problems calmly and efficiently
• Accurately recording information and following established procedures
• Working collaboratively with your teammates to support TASkeno’s operations

About the roster

Our Operations Centre runs up to 20 hours a day, 7 days a week, so flexibility is key. You’ll be rostered across a range of shifts, including:

• Day and night shifts (between 8am and 4am)
• Weekends
• Public holidays

In return, you’ll enjoy the stability of a well‑established organisation and the benefits of being part of the Federal Group - Tasmania’s largest private company.

Who are we looking for?

We’re seeking someone who brings a positive attitude and a customer‑first mindset. Ideally, you’ll have:

• Keno knowledge or experience, or the enthusiasm to learn
• Flexibility to work a rotating roster across days, nights, weekends, and public holidays
• Excellent customer service and communication skills
• Strong problem‑solving abilities and attention to detail
• Sound computer skills and confidence working with systems
• A genuine interest in TASkeno and the gaming industry

Licensing requirements

Successful applicants will need to hold, or be willing to apply for:

• A Special Employee Licence
• A Responsible Conduct of Gaming (RCG) certificate

Further information is available via the Liquor and Gaming website.

Why join TASkeno?

• Be part of a close‑knit, supportive team
• Gain valuable experience in a gaming operations environment
• Enjoy the benefits and discounts available through the Federal Group
• Work for a well‑known and trusted Tasmanian organisation

Ready to join the team?

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you.

Click Apply Now and submit your application, including:

• Your current resume, and
• A short cover letter telling us why you’d like to work at TASkeno and how you meet the role requirements

Applications close Sunday 31 May 2026 but will be reviewed as they are received, and a decision may be made prior to the closing date, so don’t delay!