We are looking for passionate, customer-focused individuals with gaming industry experience to join our Customer Operations Team at Odyssey Gaming Services. This is a casual opportunity with potential for a permanent role and future involvement in venue training for the right candidate.

If you have worked as a gaming attendant, cashier, or in a venue using Odyssey products - and you are ready to take the next step in your career - this could be the perfect fit.

About the Role

As a Customer Experience Representative, you will be part of a high-performing support team that works closely with our venue partners across Queensland. You will be the first point of contact for technical support, reporting queries, operational issues, and critical incident management, helping venues get the most out of Odyssey’s solutions.

From our office based in Hamilton, we operate 7 days a week, from 8:00am to 4:00am, providing around-the-clock support to our customers. As part of our team, you will be working on a rotating shift schedule that may include evenings, weekends, and public holidays. This role is ideal for individuals who thrive in dynamic environments and are flexible with their working hours.

This is a hands-on role where you will build strong relationships with venue staff, troubleshoot issues, and deliver exceptional service across phone, email, and case work.

You will receive a minimum of four weeks of dedicated training, with ongoing coaching and development to build your product knowledge and confidence. For those interested, there may also be opportunities to assist with venue training and onboarding in the future.

Key Responsibilities

• Provide expert support to venues via inbound/outbound calls, email, and case management.
• Troubleshoot technical issues and resolve machine reporting variances.
• Assist with membership, promotions, and incident management.
• Build rapport with venue staff and deliver consistent, high-quality service.
• Contribute to a collaborative, customer-centric team culture.

About You

We are looking for someone who:

• Has experience in the gaming industry.
• Is familiar with Odyssey products and venue operations.
• Thrives in a fast-paced, customer-facing environment.
• Has strong problem-solving skills and a proactive mindset.
• Is tech-savvy and eager to learn.
• Works well under pressure and takes ownership of outcomes.
• Enjoys working as part of a team and supporting peers.
• Is open to feedback, growth, and continuous improvement.

Why Join Us?

• Competitive pay and flexible, hybrid working arrangements.
• Monthly rosters provided in advance.
• Extensive training and ongoing development.
• Opportunities for career progression and venue training involvement.
• A supportive, people-first culture in a growing business

If you think this sounds like you we would love to hear from you. Applications close on Monday 27th October 2025 but will be reviewed as we receive them and appointments could be made prior to this date.

If you would like more information please email hr@odysseygaming.com.